1. Do I need to coordinate my order before placing it?
Yes. All orders—especially gift sets and bulk orders—must be coordinated with us first to confirm availability, lead time, and if we can meet your target date. This helps us manage production properly and avoid delays.
2. Do you accept rush orders?
We do not accept rush orders by default.
Rush requests may only be considered if confirmed in advance through our official Facebook page. Orders placed without prior confirmation may not be guaranteed.
3. Are your prices inclusive of shipping?
No. All prices listed do not include shipping fees.
Shipping costs will be computed separately based on package size, weight, and destination.
4. Who shoulders the shipping fee?
Customers shoulder the shipping fee.
We will coordinate shipping options and provide estimated costs before dispatch.
5. What courier do you use?
We usually ship via LBC or other available couriers, depending on location and package size. Same-day or special arrangements may be coordinated separately if available.
6. How many items fit in one LBC Medium Box?
As a guide:
- 8 pcs Breathe & Bloom Gift Sets
- Up to 40 pcs Hand Soap 200 ml
Actual capacity may vary depending on packaging selection.
7. How do I choose the right packaging?
We strongly recommend selecting packaging based on:
- Item size and quantity
- Shipping safety
- Budget and presentation
Our team can assist you in choosing the most practical and secure packaging option for your order.
8. Do you offer packaging for gifts and giveaways?
Yes. Selected items and bulk orders may include or be upgraded with organza bags, ribbons, tags, boxes, or pouches, depending on the product and quantity. Please coordinate with us for available options.
9. Is there a minimum order quantity?
There is no minimum order quantity for regular purchases.
However, bulk discounts apply to selected items and quantities.
10. Are bulk and custom orders refundable?
Bulk and custom gift set orders are non-refundable.
In case of verified issues (such as damage during transit), we assess and provide replacement for affected items only, subject to review.
11. How do you handle order concerns or issues?
All order concerns are handled via private message on our official Facebook page for proper assessment and faster resolution. We kindly request that order issues not be discussed in public comment sections.
12. What are your office hours for coordination?
Our team responds during official business hours. Messages sent after hours will be replied to on the next working day.
13. Why is coordination important?
Katipuneras produces many items in small batches to ensure quality. Coordination helps us:
- Maintain product quality
- Manage timelines properly
- Avoid rush expectations
- Serve all customers fairly
